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Manage Marketing Connections

Last updated July 23, 2026

Marketing Connections links customer-selected Google and Meta accounts to the Nexus Marketing workspace. Use it to connect, refresh, reconnect, or disconnect the profiles and pages that support reviews, advertising, and attribution.

Before you begin​

Sign in to the Google or Meta account that manages the correct business profile, page, or advertising account. Complete the connection in a private place and review the account name before approving access.

Open the Integration hub​

Go to Marketing → Connections.

  1. Review the Integration hub.
  2. Check whether Google Business Profile and Meta Business Suite show Connected or Not connected.
  3. Review the business profile or page names shown under each connection.
  4. Use Connect, Reconnect, Refresh profiles, Refresh pages, or Disconnect as needed.

Confirm the business name and page before using a connected account in campaigns or reviews.

Connect Google Business Profile​

  1. Find Google Business Profile.
  2. Click Connect.
  3. Sign in to the Google account that manages the business.
  4. Approve the requested connection.
  5. Return to Nexus.
  6. Click Refresh profiles.
  7. Confirm the expected business profiles appear.

If the card already shows Connected but the wrong profile is present, use Reconnect and select the correct account.

Connect Meta Business Suite​

  1. Find Meta Business Suite.
  2. Click Connect.
  3. Sign in to the Meta account that manages the business.
  4. Choose the expected business and pages.
  5. Approve the connection.
  6. Return to Nexus.
  7. Click Refresh pages.
  8. Review each listed page and category.

Refresh profiles or pages after access changes in Google or Meta.

Reconnect or disconnect​

Use Reconnect when the connected account is still appropriate but access has expired or changed.

Use Disconnect when your company no longer wants Nexus to use that account:

  1. Review which review, advertising, or attribution workflows depend on it.
  2. Click Disconnect.
  3. Confirm the action.
  4. Verify the card shows Not connected.

What happens next​

Connected profiles and pages become available in Reviews and supported advertising workflows. Refreshed connection data also helps Nexus show current names and choices.

Troubleshooting​

The wrong business or page appears​

Click Reconnect, sign in with the managing account, and choose the correct business. Then click Refresh profiles or Refresh pages.

A connection returns to Not connected​

Reconnect and complete every approval screen. Confirm the Google or Meta account still has management access to the selected business.

Refresh does not show a recent page change​

Confirm the change is complete in Google or Meta, wait a few minutes, then use the appropriate Refresh action again.