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Reschedule a job

Move a scheduled visit to a new date or time while keeping it connected to the same job.

Last verified July 22, 2026 · Nexus web app

Before you begin​

Have the new appointment date, customer-facing arrival window, and planned work time ready. If the job has multiple appointments, confirm which visit the customer needs to move.

Open the appointment​

  1. Click Jobs.
  2. Find the job and click its Job ID.
  3. Scroll to Scheduling & Appointments.
  4. Find the appointment you want to move.
  5. Click the appointment pencil to open Edit Appointment.

The Edit Appointment dialog with Appointment Date, Arrival Window, Start Time, End Time, and Duration.

The appointment editor keeps the schedule, assignment, status, and instructions together.

Change the schedule​

  1. Set the new Appointment Date.
  2. Choose the Arrival Window given to the customer.
  3. Set the planned Start Time and End Time.
  4. Review Duration and adjust it when the expected visit length changed.
  5. Review Assign Technicians to confirm the right team is scheduled.
  6. Add or update Special Instructions when the team needs context about the change.
  7. Click Save Changes.

Click Cancel to leave the original appointment unchanged.

Understand the time fields​

  • Arrival Window is the range of time when the customer can expect the team to arrive.
  • Start Time and End Time are the planned working times for the visit.
  • Duration is the expected length of the appointment.

Review all four fields together before saving so the schedule is clear to both the office and field teams.

What happens next​

The appointment card shows the new date and time. Review the updated card, assigned technicians, and arrival window before leaving the job.

Troubleshooting​

The date or times are incorrect after editing​

Open Edit Appointment again and compare Appointment Date, Arrival Window, Start Time, End Time, and Duration before clicking Save Changes.

The assigned technician cannot make the new time​

Use Assign Technicians in the same dialog to update the assignment before saving.

You opened the wrong appointment​

Click Cancel, then compare the dates and arrival windows in Scheduling & Appointments before opening the correct visit.

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